Saturday, June 27, 2015

How to Fix Your Ford Sync (Mustang)

Not too long ago I started encountering problems with +Ford Motor Company Sync in my Mustang. The main problem was that the "mobile apps" functionality refused to function. When selecting mobile apps the unit would stop responding momentarily and eventually the sync lady would indicate the device was unavailable, or something along those lines. (I don't recall the exact error message)

I could, however, switch the media to bluetooth and stream +Pandora or +Amazon Music, but even that was behaving flaky at times.

I searched many forums and tried every suggestion, but to no avail. Here are some of the things I tried:

  • Deleting the phone from Sync and deleting Sync from my phone and reconnecting
  • Unchecking and then rechecking the media option in my bluetooth settings.
  • Renaming my phone / bluetooth name
  • Master reset of Sync
I know there were a few more things I tried but I can't recall what they were. I was at my wits end, the final solution that worked for people was to pull the fuse for Sync.

Here is how this accomplished on a Ford Mustang (2014)

The first thing you'll need to do is to pull the kick panel on the passenger side. Use the slot highlighted below to pull the panel.
Ford Mustang - Kick Panel
Ford Mustang Kick Panel

Once the kick panel has been removed, you'll see this flap. It's held in place by velcro. When you lift this flap you'll see another flap that is taped shut. Break the tape and open the flap.
Ford Mustang Fuse Panel Flap
Fuse Panel "Flap"

You will then need to remove fuse panel cover. Pinch the tabs highlighted below to remove. You'll notice this panel has the fuses identified by number, and is upside down.
Fuse Panel Cover
Fuse Panel Cover

The fuse we are interested in is fuse number 3. It's the 3rd one up, highlighted below. (blue, 15)
Fix My Sync - Fuse 3
Ford Sync - Fuse Number 3

Use a pair of needle nose pliers to pull this fuse. Wait a few seconds and then reinsert the fuse. Now follow these same instructions in reverse to put everything back in place.

You should now be able to successfully use the mobile apps functionality. WOO HOO!